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Frequently Asked Questions

Q1. What’s the delivery time for machines?

A1. Standard machines: 15–45 working days; customized machines: 20–45 working days, depending on configuration.

Q2. Do you provide installation and training?

A2. Yes. We offer free on-site installation, commissioning and operator training to help your staff operate independently.

Q3. What’s your MOQ?

A3. MOQ is 1 set. Trial orders are welcome for new customers.

Q4. Can you customize machines?

A4. Yes. We customize bag size, cutting length, working width, production speed, functions and line layout as required.

Q5. What’s the warranty period?

A5. 12‑month warranty from the date of acceptance. Free maintenance and non‑man‑made fault spare parts within warranty.

Q6. What brands of parts do you use?

A6. Main components: Mitsubishi PLC, Inovance servo systems, SICK photoelectric sensors, Taiwan customized photoelectric eyes, domestic ultrasonic devices.

Q7. Do you provide after-sales service?

A7. 24/7 online support, remote diagnosis, on-site service if needed. Long-term spare parts supply and free system upgrades.

Q8. What’s the power and voltage?

A8. Standard: 3‑phase 380V/50Hz, total power 35kW. Custom voltage (220V/60Hz) available on request.

Q9. What’s the production capacity?

A9. XM‑ICSH650: 23-45 pcs/min (bagging), 18–25 pcs/min (sewing).

Q10. Can the machine run continuously?

A10. Yes. Tested for 72‑hour continuous stable operation before delivery, supporting long‑time production.

Q11. What bag types can the machine process?

A11. Suitable for woven bags, laminated bags, non‑laminated bags and printed bags.

Q12. What’s the cutting accuracy?

A12. ±1.5 mm.

Q13. What’s the bag size range?

A13. Outer bag width: 450–650 mm; cutting length: 600–1200 mm; PE film thickness ≥0.01 mm.

Q14. Does it have auto correction function?

A14. Yes, EPC auto correction for both woven fabric and PE film.

Q15. Hot knife /cold knife switchable?

A15. Yes, one‑key switch between hot knife (woven bag) and cold knife (laminated bag).

Q16. Can it detect broken bags or metal?

A16. Yes, visual inspection for broken bags and metal detection system are available.

Q17. Is it single‑operator friendly?

A17. Yes, user‑friendly 10‑inch LED touch screen, single‑operator operation supported.

Q18. Can it work as separate machines?

A18. Yes, can be used separately as a cutting & sewing machine, bagging machine or complete line.

Q19. What’s the air pressure required?

A19. ≥0.8 MPa; recommended working pressure: 0.6–0.8 MPa.

Q20. What’s the machine weight & dimension?

A20. Total weight approx. 6.5 tons; main unit: 5300×1900×1500 mm.

Q21. Does it have a counter & meter?

A21. Yes, auto bag counting and built‑in watt‑hour meter for cost calculation.